Legal
Effective April 30, 2026. Last updated April 30, 2026.
These Terms of Service ("Terms") govern your access to and use of the TurnkeyAI website (turnkeyai.com.au, tkai.com.au) and the services we provide ("Services"). TurnkeyAI is operated by TurnkeyAI Pty Ltd ("TurnkeyAI", "we", "us", "our"), an Australian company with its registered office in Gold Coast, Queensland. By submitting the contact form, signing a deployment agreement, or paying an invoice, you agree to these Terms on behalf of your business.
TurnkeyAI designs, configures, and installs AI automation systems for small and medium businesses, primarily using local AI infrastructure (Apple Mac Mini hardware) running our orchestration layer ("OpenClaw") connected to third-party tools agreed in writing. Each engagement is governed by a separate written agreement (the "Deployment Agreement") that defines scope, package, price, and tools to be connected. These Terms apply alongside that agreement. If there is any conflict, the Deployment Agreement prevails.
You must be authorised to bind your business to these Terms. By submitting any form on the Site, signing a Deployment Agreement, or paying an invoice, you confirm you have that authority and you accept these Terms on behalf of your business.
Where a deployment includes Apple Mac Mini hardware, ownership transfers to you upon final payment for the relevant deployment package. The hardware is yours to keep, modify, relocate, or decommission. We retain no ongoing access to the device unless you opt into a support arrangement that requires it.
Apple Mac Mini hardware is covered by Apple's standard manufacturer warranty. Hardware warranty claims are between you and Apple. We are not the manufacturer and provide no separate hardware warranty. We can assist with diagnosis or coordination with Apple Support on a paid hourly basis (see §11).
The AI workflows and configuration we deliver are licensed to you for use within your business indefinitely. The underlying frameworks, prompts, orchestration tooling, and methodologies (including OpenClaw) remain the intellectual property of TurnkeyAI. You may not resell, redistribute, sublicense, or reverse-engineer the configuration to provide a competing service.
Any feedback, suggestions, ideas, feature requests, workflow concepts, or improvements you provide to TurnkeyAI ("Feedback") grant TurnkeyAI a perpetual, irrevocable, royalty-free, worldwide, non-exclusive licence to use, reproduce, modify, and incorporate such Feedback into our Services, methodologies, or tooling without restriction or obligation to you. Feedback is not considered your confidential information for the purposes of §17.
Fees are quoted in Australian Dollars and exclude GST unless stated otherwise. Standard payment terms are 50% on signed Deployment Agreement, 50% on the day of on-site installation. Invoices unpaid for more than 14 days incur interest at 1.5% per month and may result in suspension of work or support.
All setup fees are non-refundable once work has commenced. "Work has commenced" is deemed to begin upon receipt of any deposit and the start of onboarding research, hardware procurement, or configuration. We do not offer refunds for change of mind, business circumstances, results that fall short of your expectations, or third-party dependencies that affect the outcome.
We aim to deliver an operational system within 7 business days of the signed Deployment Agreement, provided you complete onboarding and respond to clarification requests promptly. This is an obligation of means, not of result. Delivery times depend on hardware availability, third-party API status, and the timeliness of your inputs. Delays do not entitle you to a refund, discount, or other compensation.
The scope of each deployment is defined in the Deployment Agreement and limited to:
Anything outside this scope, including additional workflows, new tool integrations, substantive changes to existing workflows, custom development, or extended training, is treated as a change request. Change requests require written approval and are billed at $200 AUD/hour ex-GST, with a minimum of 1 hour per request.
A deployment is considered complete and successfully delivered when OpenClaw is operational on the agreed hardware and connected to the agreed tools as defined in the Deployment Agreement. Acceptance is presumed once the system has been handed over and is functioning, unless you provide written notice of a specific defect within 5 business days. Once accepted, the engagement transitions to the support arrangements set out in §11.
After acceptance, support is provided as follows:
We do not guarantee any specific response time or fix time for hands-on work. Quotes for paid work are provided in writing before work begins.
To deliver and operate effectively, we rely on you to:
Our Services depend on third-party providers, including but not limited to Anthropic (Claude), OpenAI, Apple, Google Workspace, Microsoft 365, Slack, and any tools you ask us to integrate. We do not control these providers and are not responsible for: changes to their APIs, pricing, terms, availability, accuracy, security, or any consequence of those changes. You are responsible for the costs and terms of any third-party subscriptions required to operate your system.
Where a third-party provider becomes unavailable or materially changes its product, we will use reasonable effort to migrate the affected workflows to an equivalent provider, billed under §9 (change requests).
You agree not to use the Services to: (a) engage in unlawful conduct; (b) generate or distribute content that is fraudulent, misleading, harassing, defamatory, or infringes third-party rights; (c) target or impersonate individuals without consent; (d) deploy the system in regulated activities without ensuring compliance with applicable law (e.g. healthcare diagnostics, legal advice, financial advice); (e) attempt to circumvent the security or integrity of the system. You are responsible for the lawful use of any AI outputs your business produces.
You warrant and agree that:
AI systems are probabilistic by design. Large language models produce outputs that may be inaccurate, incomplete, biased, or fabricated, and this is inherent to the technology rather than a defect. You acknowledge that:
We will not use your business data, prompts, configurations, workflow outputs, or any content you provide ("Customer Content") to train, fine-tune, or otherwise improve any AI model owned or operated by TurnkeyAI. Where third-party AI providers are used in your deployment, we configure their APIs with model-training opt-outs enabled wherever the provider offers this option, and we communicate any provider that does not offer such an option before integrating it. Customer Content remains yours; this section does not affect §6 (Feedback and contributions).
Examples, case studies, or numbers presented on our website and in marketing materials (including time saved, cost reductions, ROI figures, or revenue uplift) are illustrative and based on past or representative client outcomes. We do not warrant or guarantee any specific business result for your engagement. Actual results depend on factors outside our control, including the quality of your data, your team's adoption of the system, your business context, and external market conditions.
Some deliverables may rely on beta, preview, or experimental features offered by third-party AI providers (Anthropic, OpenAI, Apple, and others), or on early-stage components of our own tooling. Beta and experimental features are provided "as-is" with no warranty of any kind. They may be modified, deprecated, or discontinued by the provider at any time without notice. We will identify in writing any beta feature that is material to your deployment. The liability caps and disclaimers in §22, §23, and §24 apply to beta features with even greater force.
We treat all business data we encounter during deployment as confidential. We act as a data processor for the limited purpose of building and handing over your system; you remain the data controller of your business data. We do not retain copies of your operational data beyond what is necessary for the build and handover, and we delete or return such data on completion of the deployment unless an ongoing support arrangement requires otherwise. You agree to keep our methodologies, prompts, and pricing confidential where not publicly disclosed by us.
Where you share credentials with us during setup, those credentials are stored encrypted and used only for the one-time setup. You may rotate or revoke these credentials at your discretion once the system is operational, and we recommend you do so.
You grant TurnkeyAI a non-exclusive, royalty-free, worldwide licence to identify your business as a TurnkeyAI customer in our marketing materials, website, case studies, social media, and investor communications, including the right to display your business name and logo. We will not disclose specific deployment details, deal value, or confidential operational information without your prior written consent. You may revoke this licence at any time by written notice to start@tkai.com.au; we will remove forward-looking uses within a reasonable period (printed materials and previously distributed content excepted).
We warrant that the deployed system will perform substantially in accordance with the workflows agreed in writing at the time of acceptance. To the maximum extent permitted by Australian Consumer Law, we exclude all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, or non-infringement.
Where Australian Consumer Law applies and rights or guarantees cannot be excluded, our liability for breach of those rights or guarantees is limited, at our option, to: (i) re-supplying the relevant services; or (ii) refunding the cost of re-supplying the relevant services.
To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms or any Deployment Agreement, whether in contract, tort, or otherwise, is limited to the fees actually paid by you for the specific deployment giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including without limitation lost profits, lost revenue, lost data, lost business opportunity, or business interruption, except where such limitation is prohibited by Australian Consumer Law.
You agree to indemnify, defend, and hold harmless TurnkeyAI, its directors, officers, employees, and contractors from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to:
Neither party is liable for delay or failure to perform under these Terms (other than payment obligations) caused by events outside its reasonable control, including but not limited to: hardware supply chain delays, third-party API outages or material changes, internet or infrastructure failures, acts of God, government action, public health emergencies, civil unrest, or labour disruptions. The affected party will notify the other promptly and use reasonable effort to resume performance.
We reserve the right, at our sole discretion, to refuse, suspend, or terminate any engagement where we reasonably believe: (a) the requested work is illegal, unethical, or outside our capability; (b) the engagement poses material risk to our reputation, our infrastructure, or third parties; (c) you have breached these Terms; or (d) continuing the engagement would cause us to breach our obligations to other clients or third parties. Where we suspend or terminate under this clause, we will refund only those amounts attributable to specific work not yet commenced, at our reasonable assessment.
Either party may terminate the engagement for material breach not cured within 14 days of written notice. On termination, you remain entitled to use the hardware and licensed configuration delivered to date. Fees for completed or commenced work are non-refundable. Sections that by their nature should survive termination (including §5 Software and IP, §6 Feedback, §7 Payment, §17 AI training data, §20 Confidentiality, §22 Warranties, §23 Limitation of liability, §24 Indemnification, §28 Governing law, and any accrued rights) will survive.
We may use subcontractors to perform portions of the Services. We remain responsible for the performance of any subcontractor we engage. Subcontractors are bound by equivalent confidentiality obligations.
You may not assign or transfer this agreement, or any of your rights or obligations under it, without our prior written consent. Any purported assignment in breach of this section is void. We may assign this agreement to an affiliate, successor entity, or in connection with a sale or merger of all or substantially all of our business or assets, without your consent. This agreement binds and benefits the parties and their permitted successors and assigns.
These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland. Before initiating legal proceedings, the parties will attempt in good faith to resolve any dispute through written notice and a meeting (in person or remote) within 14 days.
Notices to us must be sent by email to start@tkai.com.au. Notices to you will be sent to the email address on your most recent Deployment Agreement or invoice. Notices are deemed received on the next business day after sending.
We may update these Terms occasionally. Material changes will be communicated to active clients by email at least 14 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. The most current version is always available at turnkeyai.com.au/legal/terms.html.
If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force. These Terms, together with any signed Deployment Agreement, constitute the entire agreement between the parties on the subject matter and supersede all prior discussions, proposals, or agreements, whether oral or written.
Questions about these Terms: start@tkai.com.au. Postal address available on request.