Support · for existing TurnkeyAI clients
Every TurnkeyAI deployment includes 2 weeks of dedicated support after we hand it over. Past that window, each intervention is $200 AUD, paid upfront. No subscription, no retainer, no surprise bills.
How support works
No retainer, no monthly fee, no obligation. You only pay when you need us.
Anything that breaks or feels off in your first two weeks is on us. Email start@tkai.com.au directly — no form, no payment, no fuss.
Pay $200 AUD upfront via Stripe, then describe what's not working in the ticket form. A real person reads it and replies within one business day. One payment covers one full resolution — back-and-forth in the same thread is included.
No hand-waving. If your issue is out of scope or unsolvable, we say so and refund your $200 in full. You only pay for resolutions that work.
Pick your path
Still in your 2-week window
Within 2 weeks of your handover? Skip the form. Email start@tkai.com.au with what's happening and we'll reply within one business day. No payment, no friction.
Reply directly to your handover email if you still have it — the thread is already attached to your deployment notes.
Email start@tkai.com.auPast your 2-week window
One-off payment, no subscription. After Stripe confirms your payment, you'll land on the ticket form. Fill it in, hit send, and a real person on the team replies within one business day. Refund if we can't fix it.
Secure payment via Stripe. You'll be redirected to the ticket form the moment payment goes through.
Pay $200 & open a ticket →How a paid ticket works
Plain English, plain email. No portal logins to remember.
Click the button, pay securely, and you're redirected to the ticket form the moment payment confirms.
Describe what's not working in plain English. The form attaches your payment receipt automatically.
Your ticket lands at start@tkai.com.au. First reply within one business day, from a real person who knows your deployment.
The thread stays open until everything works. If we can't fix it, we refund the $200 in full.
Common questions
The window starts the day we hand over your deployment. If you can't remember the date, check your handover email or just ask — email start@tkai.com.au and we'll tell you, no payment needed.
One issue, one full resolution, including all the back-and-forth needed to fix it. If a fix uncovers a separate, unrelated issue, that's a new intervention. We always tell you upfront if we think a follow-up will be billable.
The $200 is for the resolution, not the time. A 5-minute fix and a 4-hour debugging session both cost the same. In exchange, you don't watch the clock — we take whatever time the issue needs.
Yes — in full, if we can't resolve your issue. If your problem is out of scope (e.g. a third-party tool we don't manage), we'll say so before we start and refund automatically. No emails, no chase.
Anything related to your deployment: workflow failures, integration breakages (Xero, MYOB, Slack, Telegram), prompt tuning, API key rotations, performance drops, "how do I" questions. New workflow requests are quoted separately, not part of $200 support.
The TurnkeyAI engineering team — the same people who deployed your system. No outsourced helpdesks, no chatbots replying first. Every reply comes from a human who has access to your deployment notes.