For E-Commerce & Online Retail
Automate customer service, supplier comms, and product ops. Free your team to grow the brand.
★★★★★ 5.0 on Google · 50+ Australian SMEs · Live in 7 days
The honest version
CS tickets pile during sales. Refund requests drag the team. Supplier comms are a daily slog. Product description writing is a graveyard. Reviews go un-replied.
Workflows we deploy
A$1,500 + GST setup, then A$300 + GST per month. Mac mini included. AI subscriptions, API usage and other third-party charges are additional and paid by you. Scope and support allowance agreed before setup.
AI replies to "Where's my order?", "How do I return?", "Is X in stock?" in your brand voice. Escalates only complex cases.
AI checks return policy against the order, drafts the refund flow, files in Shopify or your platform. Customer gets the answer in 90 seconds.
AI drafts POs from your stock thresholds, follows up suppliers on ETAs, alerts ops when shipments slip.
New SKU? AI writes title, description, bullets, and SEO meta from the product brief and image. Live on store in 5 minutes.
AI replies to every review, flags issues for product team, surfaces best UGC for marketing approval.
What this looks like in practice
A Brisbane apparel brand handles 4x peak-sale CS volume with the same 2 staff. Average reply time: 6h to 3min.
Already integrated with the tools you use
Common questions
Yes, the high-volume parts. TurnkeyAI deploys an autonomous agent that answers order and shipping enquiries, processes returns and refunds, replies to supplier emails, and chases reviews. It also follows up on abandoned carts. Refunds and edge cases wait for your approval.
Yes, around the clock, every day. The agent replies to "where is my order" and returns questions at 2am the same way it does at 2pm. Across 50+ Australian SME deployments, the average client saves $1,000 to $2,000 per week and breaks even within roughly three weeks.
Yes. The agent connects to the tools you already run, including Shopify, WooCommerce, Gorgias, Klaviyo, and your support email. You operate it in plain English over Slack or Telegram. No replatforming and no new software for your team to learn.
A$1,500 + GST setup, then A$300 + GST per month. Mac mini included. AI subscriptions, API usage and other third-party charges are additional and paid by you. Scope and support allowance agreed before setup.
On your own hardware. Your data, logs, and store credentials stay on your Mac Mini or your dedicated VPS, not a shared cloud. The agent sends prompts to Anthropic's Claude API to run the model; Anthropic does not train on API data. Sensitive actions like refunds wait for your one-tap approval.
Your free AI plan
Tell us about your business and the work taking up your time. Our team will review your enquiry and contact you to discuss practical next steps.