For E-Commerce & Online Retail
Automate customer service, supplier comms, and product ops. Free your team to grow the brand.
The honest version
CS tickets pile during sales. Refund requests drag the team. Supplier comms are a daily slog. Product description writing is a graveyard. Reviews go un-replied.
Workflows we deploy
Each workflow runs on the Mac Mini in your office. Your team interacts with it via Slack or Telegram in plain English. No developers, no SaaS subscriptions, no integrations to wire up.
AI replies to "Where's my order?", "How do I return?", "Is X in stock?" in your brand voice. Escalates only complex cases.
AI checks return policy against the order, drafts the refund flow, files in Shopify or your platform. Customer gets the answer in 90 seconds.
AI drafts POs from your stock thresholds, follows up suppliers on ETAs, alerts ops when shipments slip.
New SKU? AI writes title, description, bullets, and SEO meta from the product brief and image. Live on store in 5 minutes.
AI replies to every review, flags issues for product team, surfaces best UGC for marketing approval.
What this looks like in practice
A Brisbane apparel brand handles 4x peak-sale CS volume with the same 2 staff. Average reply time: 6h to 3min.
Already integrated with the tools you use